Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ayushi Sharma

Ayushi Sharma

March 1, 2026

5  out of  5
rating by Ayushi Sharma
"I recently moved to Seattle and was searching for a good, affordable renters' insurance policy. Lila helped me increase the coverage from 100k to 300k without any rise in my monthly premiums! I wasn't aware of this, and she clearly explained all the benefits I could receive."
We responded:
"Thank you, Ayushi, for the positive review! We are pleased that you appreciated Lila's in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
Profile photo of Sara Salem

Sara Salem

February 28, 2026

5  out of  5
rating by Sara Salem
"Lila was amazing! Very responsive and answered any questions I had with clarity."
We responded:
"Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Profile photo of lfm

lfm

February 27, 2026

5  out of  5
rating by lfm
"Lila & the entire team are a pleasure to work with!"
We responded:
"We appreciate your feedback about our excellent service! At State Farm, we strive to be there when you need us most. Looking forward to assisting you again."
Profile photo of Hanwen Liu

Hanwen Liu

February 26, 2026

5  out of  5
rating by Hanwen Liu
"Fast, accurate, honest"
We responded:
"We’re grateful for your continued trust in State Farm. It’s always a pleasure serving you, and we look forward to supporting you for years to come!"
Profile photo of Lisa Swihart

Lisa Swihart

February 26, 2026

5  out of  5
rating by Lisa Swihart
"Lila was wonderful to work with. Quick, responsive, and very helpful. I recommend this agent’s office for insurance needs."
We responded:
"Thank you, Lisa, for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with Lila and we would love to have you back soon!"
Profile photo of Tony

Tony

February 26, 2026

5  out of  5
rating by Tony
"State Farm has always been very easy to work with, as I have been a client for more than 40 years. I have over the years stayed with Bellevue branch where I started and have 3 agent I worked with thru these years. Karen Chow is now my agent but recently I had the pleasure of working with Lila. She has been very pleasant and helpful with some changes and additions I have made to my coverages. She was able to explain what I would need, and moved the process very rapidly, while keeping me up to date. Thank you Lila for your rapid friendly and thorough service."
We responded:
"Thank you, Tony, for the amazing review! My team works hard to provide excellent service, and we are thrilled to hear that Lila delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Feng Li

Feng Li

February 23, 2026

5  out of  5
rating by Feng Li
"Snow太棒啦!及时帮我们处理需要的资料!谢谢啦🥰"
We responded:
"非常感谢您的评价和对我们的信任!如果您还有任何需求,欢迎随时联系我们。我们随时为您提供帮助!"
Profile photo of Samantha Spellman

Samantha Spellman

February 19, 2026

5  out of  5
rating by Samantha Spellman
"We made some adjustments to our policy, and this was great customer service. Lila was very kind and understanding. She explained the process clearly and was very responsive. We really appreciate her support!"
We responded:
"We love seeing reviews like this! Thank you, Samantha, for your kind words about Lila's service. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Profile photo of Wenzhi

Wenzhi

February 18, 2026

5  out of  5
rating by Wenzhi
"Snow was very professional, communicated clearly, and quickly resolved my issue, making me feel completely at ease!"
We responded:
"Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with Snow and we would love to have you back soon!"
Profile photo of Eric T.

Eric T.

February 17, 2026

5  out of  5
rating by Eric T.
"I just switched to this agency from another agency because they are located closer to where I live. In my dealings with them so far, I have found them to be professional and responsive. A shout out in particular to Ana Volkava, who was very helpful in getting me a new policy I needed. Update: After dealing with this agency for quite some time now, I just wanted to add that they have always been very helpful whenever I’ve contacted them, whether to inquire about a new policy or an existing claim. Carlo Palaylay in particular has always been a pleasure to deal with—professional, friendly, and efficient."
We responded:
"Thank you, Eric for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Ted Falcon

Ted Falcon

February 16, 2026

5  out of  5
rating by Ted Falcon
"I have thoroughly enjoyed my initial dealings with Karen Chow and the friendly and efficient staff at her office. They are all easy to reach and quick to respond. I feel I now have the insurance that I need at as reasonable a cost as possible. I highly recommend Karen Chow and her kind office staff."
We responded:
"Thank you so much, Ted, for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
Profile photo of Qinghai Lin

Qinghai Lin

February 12, 2026

5  out of  5
rating by Qinghai Lin
"Snow 服务贴心,快速周到!"
We responded:
"衷心感谢您的高度评价和对我们的信任!我的团队会持续向客户提供优质的服务,并希望可以成为客户们的长期伙伴!"
Profile photo of Hongshan Ren

Hongshan Ren

February 8, 2026

5  out of  5
rating by Hongshan Ren
"It’s so good"
We responded:
"Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
Profile photo of Daocheng Hu

Daocheng Hu

February 8, 2026

5  out of  5
rating by Daocheng Hu
"Ivan good service"
We responded:
"Thank you for recognizing Ivan's efforts! We are proud to have a team dedicated to making your insurance experience as easy and personalized as possible. Don’t hesitate to reach out anytime!"
Profile photo of Henry Dao

Henry Dao

February 8, 2026

5  out of  5
rating by Henry Dao
"Good"
We responded:
"We’re grateful for your continued trust in State Farm. It’s always a pleasure serving you, and we look forward to supporting you for years to come!"
Profile photo of Jin He

Jin He

February 8, 2026

5  out of  5
rating by Jin He
"Good service"
We responded:
"Thank you so much for your kind words! We really appreciate your positive review and look forward to serving you again soon."
Profile photo of YUZHI LI

YUZHI LI

February 8, 2026

5  out of  5
rating by YUZHI LI
"Nice service"
We responded:
"Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
Profile photo of Fan Zhang

Fan Zhang

February 7, 2026

5  out of  5
rating by Fan Zhang
"Good"
We responded:
"We’re grateful for your continued trust in State Farm. It’s always a pleasure serving you, and we look forward to supporting you for years to come!"
Profile photo of Zhen Li

Zhen Li

February 7, 2026

5  out of  5
rating by Zhen Li
"snow介绍的很好的保险"
We responded:
"非常感谢您的评价和对我们的信任!如果您还有任何需求,欢迎随时联系我们。我们随时为您提供帮助!"
Profile photo of Chunlei Li

Chunlei Li

February 7, 2026

5  out of  5
rating by Chunlei Li
"Snow服务很热情"
We responded:
"衷心感谢您的高度评价和对我们的信任!我的团队会持续向客户提供优质的服务,并希望可以成为客户们的长期伙伴!"
Profile photo of Ying Lee

Ying Lee

February 7, 2026

5  out of  5
rating by Ying Lee
"服务很好"
We responded:
"非常感谢您的评价和对我们的信任!如果您还有任何需求,欢迎随时联系我们。我们随时为您提供帮助!"
Profile photo of Weiyi Meng

Weiyi Meng

February 4, 2026

5  out of  5
rating by Weiyi Meng
"I recently worked with Ivan on Karen’s team for our home and auto insurances. Ivan was a pleasure to work with. He was always there to answer my questions and the team got things done on short notice. I’m impressed with their professionalism and dedication. I highly recommend them to anyone who has insurance needs."
We responded:
"Thank you, Weiyi for recognizing Ivan's efforts! We are proud to have a team dedicated to making your insurance experience as easy and personalized as possible. Don’t hesitate to reach out anytime!"
Profile photo of Holly Hearon

Holly Hearon

February 2, 2026

5  out of  5
rating by Holly Hearon
"I had a recent hiccup with technology and Carlo was very helpful in resolving the issues quickly and efficiently to ensure that my coverage and contact info remained current."
We responded:
"Thank you, Holly for the amazing review! Our team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Profile photo of Kai

Kai

January 30, 2026

5  out of  5
rating by Kai
"Snow 的服务真的特别特别好!了解客户的需求给出最正确的方案!"
We responded:
"非常感谢您的评价和对我们的信任!如果您还有任何需求,欢迎随时联系我们。我们随时为您提供帮助!"
Profile photo of clayton foss

clayton foss

January 30, 2026

5  out of  5
rating by clayton foss
"Worked with lila on a auto policy.. likely the easiest person I've ever encountered regarding insurance in every way .."
We responded:
"Thank you for taking the time out of your day to leave us a review! We love hearing about how my team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"