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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leo “Leo” Matisse

Leo “Leo” Matisse

March 19, 2025

5  out of  5
rating by Leo “Leo” Matisse
"Over the past two decades this particular State Farm office has provided my family and me with exceptional and extraordinary service, sometimes going above and beyond. This is why we continue to stay with State Farm not because of the company's name, but because of Karen and her staff like Carlo."
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Zhenchao Gan

March 15, 2025

5  out of  5
rating by Zhenchao Gan
"I switched from my previous auto and home insurance providers to State Farm. Ivan went above and beyond, the process is very smooth. Thanks Ivan!"
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Min Wang

March 15, 2025

5  out of  5
rating by Min Wang
"Ivan is very professional and considerate, also very patient. Highly recommend!"
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Paul shawn

March 12, 2025

5  out of  5
rating by Paul shawn
"Ivan is a super professional insurance agent. He responds quickly and is very patient with any questions. He gave a very reasonable price for me."
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Y.T. Chiu

March 11, 2025

5  out of  5
rating by Y.T. Chiu
"Ivan has been helpful and accommodating. I definitely would recommend him to anyone."
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Lara Peterson

March 10, 2025

5  out of  5
rating by Lara Peterson
"Karen became my agent after my last agent of 25 years retired. We have been nothing but thrilled with the service. Recently my daughter bought a car, and Karen was great to help get insurance set up for the new car. Thank you so much for your help!"
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Jingjing Mei

March 6, 2025

5  out of  5
rating by Jingjing Mei
"Ivan是一个很好,很有耐心的保险代理人,不嫌麻烦的耐心回答所以的疑问!非常感谢!"
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Kay Huang

March 6, 2025

5  out of  5
rating by Kay Huang
"Karen is professional, friendly and super responsive."
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Hilary

March 4, 2025

5  out of  5
rating by Hilary
"Karen has been an absolute pleasure to work with. I had some questions on my policy and she offered a discussion to talk through everything. She is extremely professional, thoughtful, and savvy with insurance policies. She also found a few ways to help me save money on my premium. Looking forward to continuing to work with her and her team."
We responded:
"Thank you, Hilary for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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Zhou Ann

February 28, 2025

5  out of  5
rating by Zhou Ann
"Karen Chow is definitely good agent and provide reasonable price."
We responded:
"Thank you, Ann so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Ivy Deng

February 28, 2025

5  out of  5
rating by Ivy Deng
"Ivan is very nice and professional."
We responded:
"Thank you, Ivy for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Jaya Srinivasan

February 24, 2025

5  out of  5
rating by Jaya Srinivasan
"Worked with Lila for my home owner insurance policy and she was super helpful, very responsive and great to work with overall! She was extremely patient and explained everything in great detail. Thanks for all the help. Very much appreciated!"
We responded:
"Thank you, Jaya for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Andy Mai

February 23, 2025

3  out of  5
rating by Andy Mai
"Got a quote on Statefarm website 2 months ago. I decided not to proceed and got 2 calls from her office within 2 days. Got several emails and since I was not interested, unsubscribed. Her office continued to call me until I picked up and I told them to put me on the do not contact list. Now I am getting mailers from Karen Chow Statefarm, even though I have indicated in multiple avenues and unsubscribed from all communications. YMMV as I have not gotten insurance from her but the sales tactics are beyond unreasonable"
We responded:
"Dear Andy, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our communication efforts. We strive to provide excellent service, and I regret that we fell short in your case. Upon further investigation, I found that your quote inquiry was received by multiple State Farm agents. Our records indicate that my agency office reached out to you a couple of times after receiving your inquiry. Please understand that it is our responsibility to follow up with those who request a quote to ensure they receive the information they expect in a timely manner. Since we received your "do not call" request during our second call, we have not contacted you since then. Unfortunately, processing such requests to unsubscribe or to be placed on the "do not call" list may take time to reflect across all systems, which is beyond our control. Regarding the mailers you received, these were general marketing correspondences generated by corporate, not from an individual agent or agency. These marketing materials typically include the name of a nearby agent's office. I have also addressed your feedback with corporate to ensure they resolve this matter and take you off any communication lists as requested. We take your concerns seriously, and I appreciate you bringing this to our attention. I understand how important it is for you to manage your communication preferences, and I assure you that we are taking steps on our end. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out directly at karen@karenchowinsurance.com. Thank you for your understanding, and we appreciate your feedback as we continue to improve our service. Best regards, Karen Chow Agent and Agency Owner State Farm"
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Yanqiao Zhan

February 19, 2025

5  out of  5
rating by Yanqiao Zhan
"Ivan is a great insurance agent. He respond quickly."
We responded:
"Yanqiao, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Zhao G

February 12, 2025

5  out of  5
rating by Zhao G
"我亲身体验,非常有耐心,态度非常好。也成功帮我解决了问题,大力支持他!有朋友需要一定推荐!"
We responded:
"衷心感谢您的高度评价和对我们的信任!我的团队会持续向客户提供优质的服务,并希望可以成为客户们的长期伙伴!"
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Mark Hitchcock

January 30, 2025

5  out of  5
rating by Mark Hitchcock
"I've been a customer of State Farm for as long as I have been driving, about 30 years. They've treated me right through all of the good and bad times. Most have been good times, but it is worth it to be with a company that does the right thing and treats all parties well in all circumstances."
We responded:
"Hello Mark. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as our loyal customer. We look forward to serving you for many more years to come!"
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Disha Srivastava

January 14, 2025

5  out of  5
rating by Disha Srivastava
"Worked with Lila, she made the process so easy and simple - thanks a ton!! Really appreciate it!!"
We responded:
"Disha, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Jenny

December 31, 2024

5  out of  5
rating by Jenny
"I cannot recommedn Ivan enough for anyone in need of insurance services. from the very beginning, they demonstrated exceptional profeesionalish, expertise, and a genuine commitment to providing the best coverage option to my needs. Happy to be Ivan's customer."
We responded:
"Thank you, Jenny for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Keith Wong

December 13, 2024

5  out of  5
rating by Keith Wong
"Karen is Awesome. Explained in details for all my insurance needs, rather than any other insurance agency that I experienced in the past and they definitely deserves a 5star review!"
We responded:
"We love seeing reviews like this! Thank you, Keith for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Lan Nguyen

December 12, 2024

5  out of  5
rating by Lan Nguyen
"I cannot express enough how grateful I am for the exceptional service provided by Ivan from State Farm Insurance. My mom needed business insurance in WA, but she struggles with English, and I live in TX. Ivan went above and beyond to ensure that everything was handled smoothly and efficiently. His communication skills are outstanding. Despite the distance and language barrier, Ivan made the entire process incredibly convenient for us. He was always available to answer our questions and provided clear, detailed explanations that made it easy for us to understand our options. Thank you Ivan for your help ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Lan for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your mom's policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Joe Akey

December 6, 2024

5  out of  5
rating by Joe Akey
"Karen and her team are knowledgeable, responsive and professional. It is always a pleasure to work with them!"
We responded:
"Thank you, Joe for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Fred Wu

December 4, 2024

5  out of  5
rating by Fred Wu
"Ivan Chau helped me get combined house and auto insurance with a good price, smooth process and saved me tons of time to do those myself. Highly recommend their business."
We responded:
"Thank you, Fred for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Hao-Jan Chang

November 18, 2024

5  out of  5
rating by Hao-Jan Chang
"Excellent quotes provided in renewing my auto insurance as well as homeowner's insurance at the last minute. The service is professional and prompt. I'd highly recommend for family with youth and senior!"
We responded:
"Thank you, Hao-Jan for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Scott T

November 15, 2024

5  out of  5
rating by Scott T
"I had insurance through another company for over 45 years and have shopped around on occasion but I had a great agent and coverage that was hard to beat. I finally found a better option. I am extremely happy that I found Karen with State Farm. She made the review and quote process easy, she understood my situation and put together an insurance package that provided complete coverage that fit my needs. And best of all I'm now paying less. I highly recommend her!"
We responded:
"Thank you, Scott for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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Qin

October 31, 2024

5  out of  5
rating by Qin
"Highly recommend Ivan Chau. Responsive, very knowledgeable, provided the most competitive quote for the auto + home combined. He cares about customers like me in the process of getting home loan done whic is a very long and complicated process. He went above and beyond, helping me with the transition from Geico to State Farm. Amazing. Thank you so much!"
We responded:
"Thank you, Qin for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"