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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Disha Srivastava

Disha Srivastava

January 14, 2025

5  out of  5
rating by Disha Srivastava
"Worked with Lila, she made the process so easy and simple - thanks a ton!! Really appreciate it!!"
We responded:
"Disha, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Jenny

December 31, 2024

5  out of  5
rating by Jenny
"I cannot recommedn Ivan enough for anyone in need of insurance services. from the very beginning, they demonstrated exceptional profeesionalish, expertise, and a genuine commitment to providing the best coverage option to my needs. Happy to be Ivan's customer."
We responded:
"Thank you, Jenny for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Keith Wong

December 13, 2024

5  out of  5
rating by Keith Wong
"Karen is Awesome. Explained in details for all my insurance needs, rather than any other insurance agency that I experienced in the past and they definitely deserves a 5star review!"
We responded:
"We love seeing reviews like this! Thank you, Keith for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Profile photo of Lan Nguyen

Lan Nguyen

December 12, 2024

5  out of  5
rating by Lan Nguyen
"I cannot express enough how grateful I am for the exceptional service provided by Ivan from State Farm Insurance. My mom needed business insurance in WA, but she struggles with English, and I live in TX. Ivan went above and beyond to ensure that everything was handled smoothly and efficiently. His communication skills are outstanding. Despite the distance and language barrier, Ivan made the entire process incredibly convenient for us. He was always available to answer our questions and provided clear, detailed explanations that made it easy for us to understand our options. Thank you Ivan for your help ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Lan for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your mom's policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Joe Akey

December 6, 2024

5  out of  5
rating by Joe Akey
"Karen and her team are knowledgeable, responsive and professional. It is always a pleasure to work with them!"
We responded:
"Thank you, Joe for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Fred Wu

December 4, 2024

5  out of  5
rating by Fred Wu
"Ivan Chau helped me get combined house and auto insurance with a good price, smooth process and saved me tons of time to do those myself. Highly recommend their business."
We responded:
"Thank you, Fred for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Hao-Jan Chang

November 18, 2024

5  out of  5
rating by Hao-Jan Chang
"Excellent quotes provided in renewing my auto insurance as well as homeowner's insurance at the last minute. The service is professional and prompt. I'd highly recommend for family with youth and senior!"
We responded:
"Thank you, Hao-Jan for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Scott T

November 15, 2024

5  out of  5
rating by Scott T
"I had insurance through another company for over 45 years and have shopped around on occasion but I had a great agent and coverage that was hard to beat. I finally found a better option. I am extremely happy that I found Karen with State Farm. She made the review and quote process easy, she understood my situation and put together an insurance package that provided complete coverage that fit my needs. And best of all I'm now paying less. I highly recommend her!"
We responded:
"Thank you, Scott for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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Qin

October 31, 2024

5  out of  5
rating by Qin
"Highly recommend Ivan Chau. Responsive, very knowledgeable, provided the most competitive quote for the auto + home combined. He cares about customers like me in the process of getting home loan done whic is a very long and complicated process. He went above and beyond, helping me with the transition from Geico to State Farm. Amazing. Thank you so much!"
We responded:
"Thank you, Qin for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Pierson LaPlante

October 31, 2024

5  out of  5
rating by Pierson LaPlante
"Lila Mesick was a fantastic agent to work with. She was a great help in getting my motorcycle insurance policy reinstated, and she frequently communicated with me during the process. I'd love to work with her again in the future!"
We responded:
"Pierson, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Vincent FEI

October 22, 2024

5  out of  5
rating by Vincent FEI
"I recently transferred to Karen Chow's State Farm office, and I couldn't be happier with the experience. The entire process was seamless and truly pleasant, thanks in large part to the incredible support from Natalie Sit. Her expertise, attentiveness to our needs, and commitment to delivering everything on time made the transition smooth and stress-free. Natalie really took the time to understand things from a customer’s perspective, which made all the difference. I’m beyond satisfied and will definitely be recommending Karen Chow's office to my friends!"
We responded:
"Thank you, Vincent for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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矫瑛婷

October 17, 2024

5  out of  5
rating by 矫瑛婷
"非常非常推荐Natalie。偶然间接触到她,她耐心细致的帮我分析各种金额和利弊,完全把我的保险当成她自己买保险一样,而且,沟通完全没有障碍,棒极了"
We responded:
"衷心感谢您的高度评价和对我们的信任!我的团队会持续向客户提供优质的服务,并希望可以成为客户们的长期伙伴!"
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Wlamir Mello

October 8, 2024

5  out of  5
rating by Wlamir Mello
"Karen was very professional when helping and supporting me throughout my new insurance shopping proccess. She went above and beyond replying promptly to all my inquiries providing clear answers and even creating a table of items comparing my current Insurance with the one offered by her office. Very professional and great customer-focused support. Thank you Karen."
We responded:
"Thank you, Wlamir for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
Profile photo of Lucia Liu

Lucia Liu

September 28, 2024

5  out of  5
rating by Lucia Liu
"I highly recommend Natalie Sit at Karen Chow State Farm! After struggling to find an insurance company willing to cover my home due to its 20-year-old, well-maintained roof, I was frustrated. Despite having recently completed roof maintenance and confirming it was in good condition, many insurers insisted I replace the roof before they would issue a policy. Fortunately, I met Natalie at an event, and she turned everything around. She was incredibly professional, responsive, and efficient. Within just a few days, she helped me secure coverage with better terms and saved me a significant amount of money. I couldn’t be more grateful for her help!"
We responded:
"Thank you, Lucia for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Xuping Xu

Xuping Xu

September 26, 2024

5  out of  5
rating by Xuping Xu
"We had an extremely pleasant experience working with Natalie Sit. We recently moved to WA. After spending two days looking around for insurances, we found Karen's phone number online yesterday at noon. Natalie answered the call. We felt so welcomed talking to her. She is very patient, carefully listening to and addressing our questions and needs. Not only so, Natalie was prompt in sending us the quotes and following up with us. Late yesterday afternoon we decided to purchase insurances from State Farm. Natalie worked overtime till well after 6pm to make sure that all our binders, temporary ID cards, and policies were ready for us. Natalie is honest, helpful, and very personable. We would definitely recommend Natalie and Karen's office to our friends."
We responded:
"Thank you, Xuping for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Wenhong Zhu

Wenhong Zhu

September 26, 2024

5  out of  5
rating by Wenhong Zhu
"Karen is really patient to go over all details for me, and would like to try multiple different options in their system to save some money for us."
We responded:
"Thank you, Wenhong for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Kevin Chen

September 19, 2024

5  out of  5
rating by Kevin Chen
"The Agent’s name called Ivan. He is very professional, fair pricing strategy and have patient in answering helpful any question. Thanks a lot!"
We responded:
"Hello Kevin. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon."
Profile photo of Su Shi

Su Shi

September 18, 2024

5  out of  5
rating by Su Shi
"Karen is a great agent. I was seeking for a new insurance to lower my annual premium cost, she walked me through the insurance policy carefully, explained in details, and helped me to save the annual premium cost with better coverage. Really appreciate all the great work so far, I am super satisfied with her professionalism and passion."
We responded:
"Thank you, Su for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
Profile photo of YI QIN

YI QIN

September 15, 2024

5  out of  5
rating by YI QIN
"Natalie has been incredibly helpful in assisting me with my insurance needs. She is always kind and patient, taking the time to address all my questions and concerns promptly, whether through email or over the phone. Each time I called, she ensured I received the help I needed right away. I truly appreciate her thoughtfulness in helping me find the ideal policy."
We responded:
"Hello Yi, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Profile photo of Tung-Keng Lee

Tung-Keng Lee

September 15, 2024

5  out of  5
rating by Tung-Keng Lee
"Just wanted to give a big thanks to Ana, my car and renter's insurance agent. She made getting insured easy and stress-free. Ana listened to what I needed and found the perfect coverage at a great price. She's friendly, professional, and really cares about her clients. If you need insurance, I highly recommend reaching out to her!"
We responded:
"Thank you, Tung-Keng for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Robert Brodhagen

September 13, 2024

5  out of  5
rating by Robert Brodhagen
"Karen Chow did a thorough review of my three policies and recommended improvements that also led to cost savings. Thank you."
We responded:
"Thank you, Rob so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Kai Yu kai0456

September 5, 2024

5  out of  5
rating by Kai Yu kai0456
"Very professional, fair pricing strategy and helpful in answering any question. Thanks!"
We responded:
"Thank you, Kai Yu for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Flora Guo

August 31, 2024

5  out of  5
rating by Flora Guo
"I asked Natalie to help me buy home insurance. She is professional. She provided good information and responded to me promptly. I am very grateful for her service."
We responded:
"Thank you, Flora so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Yeonny Chacha

August 30, 2024

5  out of  5
rating by Yeonny Chacha
"Natalie has been incredibly kind! Since I’ve recently immigrated and my English isn’t very strong, she has been very patient and helpful. I’m very grateful for that. Additionally, the email and phone consultations have been very prompt. Whenever I have a question, I receive a call or reply right away. I’d like to give her a perfect score for her kindness."
We responded:
"We love seeing reviews like this! Thank you, Yeonny for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Simon Ho

August 28, 2024

5  out of  5
rating by Simon Ho
"Ivan help me to conclude my homeowner insurance professionally. He is very helpful and respondlng to what I need with efficient. He is a highly recommended insurance agent."
We responded:
"Thank you, Simon for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"