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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Qin

October 31, 2024

5  out of  5
rating by Qin
"Highly recommend Ivan Chau. Responsive, very knowledgeable, provided the most competitive quote for the auto + home combined. He cares about customers like me in the process of getting home loan done whic is a very long and complicated process. He went above and beyond, helping me with the transition from Geico to State Farm. Amazing. Thank you so much!"
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Pierson LaPlante

October 31, 2024

5  out of  5
rating by Pierson LaPlante
"Lila Mesick was a fantastic agent to work with. She was a great help in getting my motorcycle insurance policy reinstated, and she frequently communicated with me during the process. I'd love to work with her again in the future!"
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Vincent FEI

October 22, 2024

5  out of  5
rating by Vincent FEI
"I recently transferred to Karen Chow's State Farm office, and I couldn't be happier with the experience. The entire process was seamless and truly pleasant, thanks in large part to the incredible support from Natalie Sit. Her expertise, attentiveness to our needs, and commitment to delivering everything on time made the transition smooth and stress-free. Natalie really took the time to understand things from a customer’s perspective, which made all the difference. I’m beyond satisfied and will definitely be recommending Karen Chow's office to my friends!"
We responded:
"Thank you, Vincent for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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矫瑛婷

October 17, 2024

5  out of  5
rating by 矫瑛婷
"非常非常推荐Natalie。偶然间接触到她,她耐心细致的帮我分析各种金额和利弊,完全把我的保险当成她自己买保险一样,而且,沟通完全没有障碍,棒极了"
We responded:
"衷心感谢您的高度评价和对我们的信任!我的团队会持续向客户提供优质的服务,并希望可以成为客户们的长期伙伴!"
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Wlamir Mello

October 8, 2024

5  out of  5
rating by Wlamir Mello
"Karen was very professional when helping and supporting me throughout my new insurance shopping proccess. She went above and beyond replying promptly to all my inquiries providing clear answers and even creating a table of items comparing my current Insurance with the one offered by her office. Very professional and great customer-focused support. Thank you Karen."
We responded:
"Thank you, Wlamir for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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Lucia Liu

September 28, 2024

5  out of  5
rating by Lucia Liu
"I highly recommend Natalie Sit at Karen Chow State Farm! After struggling to find an insurance company willing to cover my home due to its 20-year-old, well-maintained roof, I was frustrated. Despite having recently completed roof maintenance and confirming it was in good condition, many insurers insisted I replace the roof before they would issue a policy. Fortunately, I met Natalie at an event, and she turned everything around. She was incredibly professional, responsive, and efficient. Within just a few days, she helped me secure coverage with better terms and saved me a significant amount of money. I couldn’t be more grateful for her help!"
We responded:
"Thank you, Lucia for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Xuping Xu

September 26, 2024

5  out of  5
rating by Xuping Xu
"We had an extremely pleasant experience working with Natalie Sit. We recently moved to WA. After spending two days looking around for insurances, we found Karen's phone number online yesterday at noon. Natalie answered the call. We felt so welcomed talking to her. She is very patient, carefully listening to and addressing our questions and needs. Not only so, Natalie was prompt in sending us the quotes and following up with us. Late yesterday afternoon we decided to purchase insurances from State Farm. Natalie worked overtime till well after 6pm to make sure that all our binders, temporary ID cards, and policies were ready for us. Natalie is honest, helpful, and very personable. We would definitely recommend Natalie and Karen's office to our friends."
We responded:
"Thank you, Xuping for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Wenhong Zhu

September 26, 2024

5  out of  5
rating by Wenhong Zhu
"Karen is really patient to go over all details for me, and would like to try multiple different options in their system to save some money for us."
We responded:
"Thank you, Wenhong for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Kevin Chen

September 19, 2024

5  out of  5
rating by Kevin Chen
"The Agent’s name called Ivan. He is very professional, fair pricing strategy and have patient in answering helpful any question. Thanks a lot!"
We responded:
"Hello Kevin. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon."
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Su Shi

September 18, 2024

5  out of  5
rating by Su Shi
"Karen is a great agent. I was seeking for a new insurance to lower my annual premium cost, she walked me through the insurance policy carefully, explained in details, and helped me to save the annual premium cost with better coverage. Really appreciate all the great work so far, I am super satisfied with her professionalism and passion."
We responded:
"Thank you, Su for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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YI QIN

September 15, 2024

5  out of  5
rating by YI QIN
"Natalie has been incredibly helpful in assisting me with my insurance needs. She is always kind and patient, taking the time to address all my questions and concerns promptly, whether through email or over the phone. Each time I called, she ensured I received the help I needed right away. I truly appreciate her thoughtfulness in helping me find the ideal policy."
We responded:
"Hello Yi, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Tung-Keng Lee

September 15, 2024

5  out of  5
rating by Tung-Keng Lee
"Just wanted to give a big thanks to Ana, my car and renter's insurance agent. She made getting insured easy and stress-free. Ana listened to what I needed and found the perfect coverage at a great price. She's friendly, professional, and really cares about her clients. If you need insurance, I highly recommend reaching out to her!"
We responded:
"Thank you, Tung-Keng for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Robert Brodhagen

September 13, 2024

5  out of  5
rating by Robert Brodhagen
"Karen Chow did a thorough review of my three policies and recommended improvements that also led to cost savings. Thank you."
We responded:
"Thank you, Rob so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Kai Yu kai0456

September 5, 2024

5  out of  5
rating by Kai Yu kai0456
"Very professional, fair pricing strategy and helpful in answering any question. Thanks!"
We responded:
"Thank you, Kai Yu for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!"
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Flora Guo

August 31, 2024

5  out of  5
rating by Flora Guo
"I asked Natalie to help me buy home insurance. She is professional. She provided good information and responded to me promptly. I am very grateful for her service."
We responded:
"Thank you, Flora so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Yeonny Chacha

August 30, 2024

5  out of  5
rating by Yeonny Chacha
"Natalie has been incredibly kind! Since I’ve recently immigrated and my English isn’t very strong, she has been very patient and helpful. I’m very grateful for that. Additionally, the email and phone consultations have been very prompt. Whenever I have a question, I receive a call or reply right away. I’d like to give her a perfect score for her kindness."
We responded:
"We love seeing reviews like this! Thank you, Yeonny for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Simon Ho

August 28, 2024

5  out of  5
rating by Simon Ho
"Ivan help me to conclude my homeowner insurance professionally. He is very helpful and respondlng to what I need with efficient. He is a highly recommended insurance agent."
We responded:
"Thank you, Simon for your kind words about my Agency! My team works hard to provide a great insurance experience in Bellevue and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Sapan Saxena

August 12, 2024

5  out of  5
rating by Sapan Saxena
"Natalie is awesome to find out the quick solution for my new car insurance concern. She took the <15 minutes to find the best quote for my new car in Redmond, and I'm super satisfied with her quick services."
We responded:
"Thank you, Sapan for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Xia Wan

August 9, 2024

5  out of  5
rating by Xia Wan
"Ivan helped me to set up my home insurance with rental options. Process is quick and communication is clear. Highly recommend."
We responded:
"Xia, thank you for taking the time out of your day to leave us a review! We love hearing about how our team provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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dongbin xu

August 7, 2024

5  out of  5
rating by dongbin xu
"Deliciated service and timely communication!"
We responded:
"Hello Dongbin. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon!"
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Eva Yu

August 2, 2024

5  out of  5
rating by Eva Yu
"We just purchased a new home and quote for the insurance. Ivan and his team not only give us a reasonable quote but also explain all the details for me who has little idea of the insurance. Glad to have them and highly recommend!"
We responded:
"Thank you, Eva for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members like Ivan, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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tianyi tang

July 23, 2024

5  out of  5
rating by tianyi tang
"Karen and her team are great! They provided good information and promptly responded to all my inquiries. They were also very thorough and paid great attention to minute details. Ana and Ivan were very friendly and very helpful. I’m glad to have Karen and her team take care of my insurance needs."
We responded:
"Thank you, Tom for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"
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April Zhang

July 12, 2024

5  out of  5
rating by April Zhang
"Natalie is super nice, patient, and professional. She took the time to help us find the best quote for our rental property insurance in Lynnwood, and we're extremely satisfied with her services"
We responded:
"Thank you, April for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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YC YC

July 12, 2024

5  out of  5
rating by YC YC
"Ivan helped us find the most competitive rate for a car + home bundle, and patiently explained various options to us. Thank you!"
We responded:
"Hello YC. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon."
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Matthew Li

July 12, 2024

5  out of  5
rating by Matthew Li
"I have known Karen and Ivan for many years. They consistently demonstrate exceptional professionalism in every aspect of their work. Their reliability and attention to detail set a high standard for others. Definitely, it’s one of the best insurance agencies in the Bellevue area."
We responded:
"Thank you, Matthew for the positive review! We are delighted to hear that you had such a great experience. We are especially pleased that you appreciated our in-depth knowledge and professional advice. We strive to provide exceptional customer service from our Agency, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!"